Customer Service

Baby Online Dress

Company

FAQs

                                                                                     FAQs

Q: Are you a legal website?
A: Yes, we are a legal website, and we have a lot of customers from all over the world. On amazon we also have store and this store also be the supper seller store.
You refer to our customers’ reviews on below websites:
https://de.trustpilot.com/review/babyonlinedress.com
https://www.facebook.com/Babyonlinedress.de/
Amazon Shop:Amazon.com Seller Profile: Babyonlinedress

Q. Where can you ship to?
A. We ship to all countries around the world. Please write down your detail address, which will help us to ship your dress to you correctly and timely. There may be particular locations that we might require additional information to ship to. If such a rare event were to occur, we will contact you ASAP.


Shipping Method

Region

 Delivery Time (business days)

Shipping Cost (US Dollars)

Standard-Shipping

 United states,Australia,Canda,Germany,United Kingdom,France,New Zealand,Ireland,Spain

    12 -18 days
    9,99 USD

All Other Countries

    15 - 20 days

    29,99 USD

Fast-Shipping

 United states,Australia,Canda,Germany,United Kingdom,France,New Zealand,Ireland,Spain

    7 - 14 days

    19,99 USD

All Other Countries

    10 - 15 days

    39,99 USD


Q. How can I pay my order ?
A. we offer  the following payment
Paying with Paypal: https://admin.babyonlinedress.cn/pdcimg/image/2023/11/21_102241_b30630_1.jpg


Paying with Credit/Debit Card
https://admin.babyonlinedress.cn/pdcimg/image/2023/11/21_102241_e2b843_1.jpg


Paying with Money Transfer: https://admin.babyonlinedress.cn/pdcimg/image/2023/12/20_081605_5ce88c_1.jpg


Paying with Western Union https://admin.babyonlinedress.cn/pdcimg/image/2023/11/21_105805_65a50e_1.jpg



Q. How to choose the size is it based on UK or US standard?
A. We offer standard US size and custom measurements; you can choose the best one to make your dress. If you have concerns about the size, we suggest you choose the custom size. Please get the professional measurements first and fill in the exact measurements when you place an order.

Q: Do you have retail stores in my country?
A: All our business is done online, and we don’t have any retail bridal stores yet.


Q. I forget my password or username, I couldn’t log in. How can I do?
A. Please contact us via deservice@babyonlinedress.com

Q. How can I check my order status?
A. After you place your order, and want to know your dress status, please log in our website, and click “My Order” to check it. If there is no any new updated, you can send email to us at deservice@babyonlinedress.com, and we will reply you within 24 hours.

Q. What kind of warranty or guarantee do you offer on your products?
A.  Before shipping each item to our customers, our quality check department will do detailed check to ensure the high quality and never on purpose send out damaged or faulty goods.

Q. I want to buy 6 dresses for my bridesmaids, Can I buy one bridesmaid dress firstly and then buy others after receiving the first one?
A. We suggest you buy your bridesmaid dresses at one time/one order. You know, the dresses of same color you order in different time may have a little color difference, because they are made from different batch fabric, and color difference is unavoidable.Or you contact us before placing the order to avoid the issue.

Q. What if I would like to do some alterations on the dress, like adding the straps or changing the back style? Do I need to pay extra money?
A. It is no problem to make some alterations on the dress, and please tell us clearly where you want to change. We offer free alterations for simple changes, like add padding, and add straps. We’ll charge reasonable fee for some complicated alterations. Whatever we’ll contact you firstly when we see your requirements.

Q. How can I choose the style if there are many styles on one picture? Like style A,B,C,D on one picture for a bridesmaid dress ?
A. If there are more than two styles on the website, especially for some bridesmaid dresses, you can notice us the requests at "order remark" or send us email about this and also the order number when you buy it. Then we’ll make that for you.




Q. How can I get a discount if I want to choose different sizes for one dress ?
A. If you want to buy many pieces of one dress but in different sizes, you can choose them all in one size to get the discount, but notice us the multiple sizes  at "order remark" or send us email about this and also the order number when you buy it. Then we’ll make that for you.



Q: If I order this dress in a standard size, can I return it if it does not fit? Or if I just do not like it?
A: If we send wrong or unmatched dress, we will take all responsibility and give you a top solution to your best satisfaction. We are afraid that return without reason is not acceptable, because each dress you order will be made from scratch totally according to your specifications and it’s not in stock. So please measure your body precisely in accords with our website size chart. We offer the Size & Color Guide for your good use.



Q:   I placed my order and my payment just didn’t go through. How can I do?
A:   Please do not worry. You can send us a screenshot of the error to our email babyonlinedress.de@gmail.com . We’ll reply you within 24 hours during working days. Or you can try to pay it later.

Q: Can I change the size and color for my dresses after payment?

A:  If you want to change the size or color within 24 hours after payment, please kindly contact us. We’ll check and modify that for you. If the time is over 24 hours, please also contact us, and our customer service will check whether it can be changed.

Q: Hi, how do I order multiple items?
A:  To place the order for multiple items you will have to follow the procedures as below.
1. Log in on our website;
2. Choose the color, size and add the item into the cart;
3. Press the button “continue shopping” and then add other items into cart;
4. Check out and pay for the dresses. Our website will guide you with your order.

Q: I fall in love with one of your dress, but I need to order it next year or even longer time. Will the dress be available by then?
A: Yes. Since all our dresses are make-to-order. They are always available. You can save the product pictures currently in case it might be out of stock later.

Q: What if I can't find the item I want?

A: We can custom make the dress for you, if you have the picture of the product you want, then you can contact our customer service at babyonlinedress.de@gmail.com  with specific information (confirm the material, color, size, etc.). With your confirmation, we can ensure you whether we can make the item for you.

Q: What If I am Making a Large / Bulk Order?

A: We will provide you with personal customer service for large volume wholesale orders and discuss the shipping options fully. You can contact our customer service at deservice@babyonlinedress.com.
Tips for Finding Your Favorite Items
There are various kinds of product lists on our website. In order to find your preferential items, you may refer to the searching skills below:
1. You may tap the key words to search, click the certain category to seek for your favorite products, or choose the price section to search.
2. Besides, you can shop according to the sort of Recommended, Best Selling, Price (high to low), Price (low to high) or New Arrival.
3. If some fabric of your order dresses is out of stock(like lace, beadins, appliques, and so on), our sales will contact you for the details and will help you find the alternative.


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